Refunds

Our policy has a duration of 15 days. If 15 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.



To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Then contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and haven't received your refund yet, please contact us at dahabskincare@gmail.com.

Items on sale

Only regular priced items can be refunded, unfortunately sale items cannot be refunded.

Changes (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at dahabskincare@gmail.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.



If the item was not marked as a gift when it was purchased, or if the gift sent the order to himself to give to you later, we will issue a refund to the gift and he will know of your return.

Transport

To return your product, you must send it to: Av. De Rius i Taulet, 120, 08173 Sant Cugat del Vallès, Barcelona


You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Depending on where you live, the time it takes for the exchanged product to reach you may vary.